We do our best to ensure all of our customers enjoy a happy shopping experience with The Sweet Store however occasionally you may need to return an item.
To return an item(s) firstly print our Returns Form, complete it and return it with your goods to:
Customer Returns
The Sweet Store
Viking Business Centre
5 Turnpike Close
Sweet Briar Park
Norwich, NR6 5BD
Unfortunately we do not cover returns postage cost so recommend that you return your items via registered post. Please clearly state on the invoice the reason for return.
Personalised products are non-returnable, which includes 'pick and mix' or 'choose your own' items. Some goods are non-returnable for hygiene reasons. Please note that this does not affect your statutory rights.
The returned goods need to be in their original sealed packaging.
We are unable to cancel orders once they are prepared and dispatched - If you do wish to cancel your order please email us at info@thesweetstore.co.uk and we will advise if it is possible to do so.
Our returns policy does not affect your statutory rights.
We will process the refund due to you as soon as possible and, in any case within thirty (30) days of the day we confirm via e-mail that you are entitled to a refund.